One to One Communication :: Communication Body Language Health Care Essays

One to One CommunicationTo practice nonpareil to one communicating I spoke to someone who on a regular basisattends the Princess of Wales Hospital, Bridgend for physiatricson his knee after an operation 6 months ago. From this fundamental interaction Ifound that the service from the NHS was satisfactory and adequate, butcould use some improvements. I spoke to the patient mainly aboutwaiting times for appointments and operations, as that appeared to bethe main cause for concern. I conducted the one to one interaction inthe patients living room, so that the surroundings were beaten(prenominal) tohim and he would feel more at ease. As the room was ornament in warmcolours it created a welcoming and relaxed atmosphere, whichcontributed to making it easier to circularise up and talk freely.Skill Used==========Comment=======Body verbiageI used pass and friendly body language towards the invitee and didntcross my arms or anything so that I didnt come across asintimidating. This is be cause body language straighten out ups a capital impact oninteraction.GesturesI regularly used hand gestures to vagabond emphasis on what I was saying asgestures are a strong part of effective communication.Eye contactI regularly maintained eye contact with the knob during myinteraction. This facilitateed to show that I was evoke in what he hadto say and also so that he knew when it was his countermand to speak.Facial expressionsI used appropriate facial expressions to match my bailiwick ofconversation so not to confuse the client, and to show interest inwhat he had to say.Open questionsOpen questions require extended answers and make the client feel thattheir opinions are valued. I tried to use mostly open questions tofacilitate the conversation and so that the conversation flowed anddid not feel alike an interrogation.Closed questionsI tried not to ask many closed(a) questions, unless I needed morespecific information, as they can make people feel uncomfortable andinhib it conversation.Probes and promptsI used probes and prompts to make the client give more in depthinformation and to help him to think more about the subject that I wasquestioning them on. I used prompts to help the client understandwhat I was asking by suggesting a possible answer.ParaphrasingTo check that I had heard and understood the client properly I usedparaphrasing as a way of reflecting cover charge to him. Paraphrasing alsohelped him to clarify exactly what it is they were saying, because hehad to listen to the paraphrase and encounter out whether that is what hemeant to say. The particular individuals involved, the relationship between theindividuals, the subject of the communication and the physical